Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for MoniterOne paid plans. Free plan usage does not involve payment.

1. Money-back guarantee

For first-time paid purchases processed through Paddle, we offer at least a 30-day money-back guarantee from the order completion date, unless a longer period is required by applicable law. If you request a refund within that window and are eligible, the purchase price will be refunded via the original payment method where possible.

2. How to cancel or request a refund

Email [email protected] with your account email and order/receipt details. For Paddle-processed orders you can also use the receipt or “Manage subscription” links from Paddle, or visit https://paddle.net to request buyer support. We will confirm cancellation of future renewals and coordinate refund eligibility with Paddle where applicable.

3. Subscriptions & renewals

If subscriptions are enabled, you may cancel renewal at any time before the next billing date. Cancellation stops future charges; it does not automatically refund the current paid period unless you qualify under section 1 or applicable law.

4. Exceptions

Refunds may be declined for abuse, fraud, chargeback misuse, or after substantial consumption of paid capacity beyond fair evaluation use, except where mandatory consumer law requires otherwise.

5. Contact

Refund questions: [email protected]. Paddle buyer support: https://paddle.net.